Frequently Asked Questions
My order
How long do I have the right of return?
Products returned within 30 days of receipt will not be accepted and will be returned to the address known with the order in question.
How can I return my order?
Are you not completely happy with your order? That is no problem! You can send it to our studio, provided you meet our return conditions.
Can I cancel my order?
If you want to cancel your order, it is easiest if you contact our customer service at the bottom right. We will then cancel your order as soon as possible.
Can I still change my order?
You can't just change an order. It's easier to place a new order with the forgotten items. Or cancel the old order and place a new order.
Shipping & Delivery
How long will it take to deliver my order?
Via the PostNL delivery times schedule you can easily see what the average delivery times are for the country in which you want your package to be delivered. Search for the country where you want your package to be delivered and look under the heading "Packages with Track & Trace". Click here to see all delivery times.
Where can I find my Track & Trace code?
When your order is registered for transport via PostNL, you will automatically receive your Track & Trace code by email.
Can I pick up my order?
Yes, this is possible! For this you have to make an appointment via customer service.
Why do I have to pay the return costs myself?
Ton Liontarion tries to show as clearly as possible what each product looks like. It is therefore your own responsibility to make the choice whether you want to buy a product or not. Therefore, think carefully before you make a purchase.
Leather accessories
How long is the warranty on the leather accessories?
We offer you a 5-year warranty on all our leather accessories. We make all our products from genuine Shell Cordovan horse leather from Italy and are processed by hand to the end product. This ensures that we can provide you with the best quality leather accessories.
Can the color of the leather differ from the color or the photo?
The color of the product may differ slightly from the color of the photos on our webshop. We try to make the difference as minimal as possible. If you are not satisfied with the minimal color difference, you can always return the product within 30 days after the purchase date.
Are the products made of genuine leather?
The leather we use for our products is 100% genuine. You can read more about this on our specially written page for people who want to learn more about this. Click here to go to this page.
How long do leather accessories last?
Depending on how you treat the product, our product can easily last 5 to 10 years. It is important to note that our products are intended as luxury items.
How can I maintain my leather accessories?
To ensure that your accessories last even longer, there are a few things you can pay attention to:
- Keep leather accessories out of the sun as much as possible. This is to prevent color loss.
- Place the accessories in a place that is not too dry or too humid.
Other accessories
How long is the warranty on other accessories?
We offer you a 2-year warranty on all our other accessories.
Do you make these products yourself?
No, we import these products from our suppliers who are spread all over the world.
Can I trust these products?
Yes, we test these products immediately when they arrive at our store. There they are approved and ready for sale.
Do you have a question that cannot be answered?
Please feel free to contact our customer service via the blue button at the bottom left of the screen (the speech bubble).